1.1 To be eligible for a return and refund, you must meet the following criteria:
(a) You have purchased the product directly from our website.
(b) You request a return and refund within 7 days from the date of delivery.
(c) The product is in its original condition, including all original packaging, tags, and accessories.
(d) The return is not for non-returnable items (see Section 3).
2. Return Process:
2.1 To initiate a return and refund, please follow these steps:
(a) Contact our customer support team within 7 days of your delivery through the provided contact information in the “Contact Us” section of our website (firstname.lastname@example.org). Provide your order details and reason for the return.
(b) Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number, if applicable.
(c) Pack the product securely, including all original packaging, tags, and accessories.
(d) Clearly write the RA number on the outer packaging of the return shipment.
(e) Please ensure that you only ship the product to the address provided by our customer support team. You will be responsible for the shipping costs incurred for the return, unless the return is due to our error.
2.2 We recommend using a trackable shipping method for the return. We are not responsible for any lost or damaged return shipments.
3. Non-Returnable Items:
3.1 The following items are non-returnable:
(a) Clearance or final sale items.
(b) Products categorized as non-returnable due to health and safety reasons, such as certain personal care items or intimate products.
4. Refund Process:
4.1 Once we receive the returned product and confirm that it meets the eligibility criteria, we will process the refund based on your original payment method. Please note the following:
(a) The refund will exclude any shipping or handling charges paid at the time of purchase, unless the return is due to our error.
(b) The refund amount may be subject to deductions for any discounts, promotions, or vouchers applied to the original purchase.
(c) Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
5. Damaged or Defective Products:
5.1 If you receive a damaged or defective product, please contact our customer support team immediately. Provide your order details and relevant information or evidence of the damage or defect.
5.2 We may require you to provide photographs or other supporting documentation to assess the damage or defect. Our customer support team will guide you through the resolution process, which may include a replacement, exchange, or refund.
6. Unhappy with Product (Opened Items):
6.1 We understand that your satisfaction is important, even if you have opened the product. If you are unhappy with a product and wish to return it, please follow the return process outlined in Section 2. Note, that returns in this case as well need to be initiated within 7 days from delivery.
6.2 In such cases, the product must be returned in its original condition, including all packaging, tags, and accessories. We reserve the right to assess the returned product’s condition and may apply a restocking fee if the product has been significantly used, damaged, or altered. The refund will exclude any shipping or handling charges paid at the time of purchase.
7. Final Sale Items:
7.1 Certain products may be marked as “Final Sale” or “Non-Refundable” during promotional or clearance periods. These items are not eligible for return or refund unless they are damaged or defective upon receipt.
8. Policy Modifications:
8.1 We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised version on our website.
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team using the information provided in the “Contact Us” section of our website (email@example.com). We will be happy to assist you and address any queries you may have.
Please note that this Return and Refund Policy is subject to the applicable laws and regulations of the United Arab Emirates. In case of any conflicts or inconsistencies between this policy and the local laws, the relevant legal requirements will prevail.
We value your satisfaction and aim to provide a fair and transparent return and refund process. Our goal is to ensure your positive shopping experience with us. Thank you for choosing us.