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Ayurveda And Our Products
Q1: What is Ayurveda and how does it relate to skincare ?
A: Ayurveda is an ancient Indian holistic healing system, time tested for over 5000 years, that emphasizes balance and well-being. In skincare, it involves using natural ingredients and formulations tailored to individual skin types to promote healthy and radiant skin.
Q2: Are your products cruelty-free ?
A: Yes, our products are cruelty-free. We do not test our products on animals. All our products use plant-based active ingredients in our formulations. Many of our products are 100% natural and most are 100% mineral oil free.
Q3: How do I determine which product is best for my skin type or concern ?
A: The beauty of natural ingredients is in their universality. Generally, most of our products are suitable for all skin types. In certain cases, we explicitly call out when it may be better suited for a specific concern – such as oily skin or dry or damaged hair. Please read product descriptions carefully. If you still have further questions, please reach out to us via our Contact Us form
Q4: What are the key ingredients in your products and their benefits ?
A: Our products are formulated with a carefully curated blend of natural and Ayurvedic active ingredients, such as herbs, botanical extracts, and essential oils. Each ingredient is selected for its unique benefits, such as nourishing, hydrating, soothing, or rejuvenating the skin.
Q5: How are your products made and are they safe for all skin types?
A: Our products are made using a combination of traditional Ayurvedic practices and modern clean beauty principles. They are free from harmful chemicals and parabens, making them safe for all skin types, including sensitive skin. Very few products in our range even use Sulfates and in those cases, we keep their use limited. All our products are FDA or Ayush (Indian Ayurvedic Ministry) certified.
Q6: Where is The Great Indian Ayurveda Company based? Are products made in India?
A: All rights for The Great Indian Ayurveda Company are reserved and registered under the UAE trade license: Laniakea Ventures Perfumes and Cosmetics Trading Co. LLC based in Dubai, UAE. Please reach for further enquiries via our Contact Us form or via email at info@laniakeaventures.com. Most of our products are proudly made in India, the birthplace of Ayurveda under the guidance of experts who understand Ayurveda better than anyone else.
Q7: What is the shelf life of your products and how should they be stored ?
A: The shelf life of our products varies depending on the specific product, but they typically have a shelf life of 18-36 months. To maintain their freshness and efficacy, it’s best to store them in a cool, dry place away from direct sunlight.
Q8: Can I use your products during pregnancy or while breastfeeding ?
A: While it is advisable to take medical advice for safe usage during pregnancy, generally most of our products containing 100% natural ingredients would be safe to use.
Website Usage & Privacy
Q9: What personal information do you collect from visitors to your website ?
A: We may collect personal information such as but not limited to name, address, email address, telephone number, and payment information when you place an order, sign up for our marketing material or create an account on our website.
Q10: How do you use the information collected from visitors ?
A: We use the collected information for order processing, delivery, customer support, communication regarding order updates and promotions, personalization of browsing experience, analytics, and legal compliance.
Q11: Do you share personal information with third parties?
A: We may share personal information with third-party service providers who assist us with payment processing, shipping, and analytics. We may also share non-personal information with advertising partners for targeted advertisements. However, we do not provide advertisers with personally identifiable information.
Q12: How do you ensure the security of personal information?
A: We employ reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.
Q13: How long do you retain personal information ?
A: We retain personal information for as long as necessary to fulfill the purposes outlined in our Privacy Policy, unless a longer retention period is required or permitted by law.
Q14: What are cookies and tracking technologies used for ?
A: We use cookies and similar tracking technologies to enhance browsing experience, analyze website traffic, and gather information about user preferences. Users have the option to disable cookies, but this may affect certain functionality on our website.
Q15: Is the website intended for individuals under the age of 13 ?
A: No, our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of any such information, we will take appropriate steps to delete it.
Q16: How can users exercise their rights regarding personal information ?
A: Users have the right to access, rectify, restrict, or delete their personal information held by us. They may also have the right to data portability and the right to object to the processing of personal information. Users can contact us via email to exercise these rights or seek clarification.
Q17: What happens in the event of a data breach ?
A: In the event of a data breach that poses a risk to users’ rights and freedoms, we will notify affected users and the relevant authorities in accordance with applicable data protection laws.
Q18: Can users unsubscribe from marketing communications ?
A: In the event of a data breach that poses a risk to users’ rights and freedoms, we will notify affected users and the relevant authorities in accordance with applicable data protection laws.
Q19: I am being directed to the CCAvenue website to process my order. Is that a safe payment gateway?
A: Yes, we partner with CCAvenue for Payment processing. CCAvenue is a leading Payment Gateway Service Provider, authorized to appoint Sub Merchants. They accept and validate Internet payments via Credit Card, Debit Card, Net banking, ATM-cum-Debit Card, Mobile Payment and Cash Card modes from our end customers in real-time. They provide a secure link between www.greatindianayurveda.com, various issuing institutions and acquiring Banks to process your payment safely and efficiently.
Availability And Returns
Q20: When can I expect my shipment to arrive after placing my order ?
A: Typically, orders are processed within 2 business days and local UAE orders need 1-2 business days more to arrive. International shipments would take longer based on the final destination.
Q21: How long do I have to request a return and refund ?
A: You must request a return and refund within 7 days from the date of delivery by sending an email to info@laniakeaventures.com and sharing the order details and reason for the return.
Q22: What are the eligibility criteria for a return and refund ?
A: To be eligible, you must have purchased the product directly from our website, the product must be in its original condition with all packaging and accessories, and the return must not be for non-returnable items.
Q23: How do I initiate a return and refund ?
A: Please contact our customer support team within 7 days of delivery through the provided contact information on our website. Provide your order details and reason for the return. Our customer support team will guide you through the process and provide a Return Authorization (RA) number if applicable.
Q24: Who is responsible for the shipping costs for the return ?
A: You will be responsible for the shipping costs unless the return is due to our error.
Q25: Can I return clearance or final sale items ?
A: No, clearance or final sale items are non-returnable.
Q26: How long does it take to process the refund ?
A: Once we receive the returned product and confirm its eligibility, we will process the refund based on your original payment method. The refund amount may be subject to deductions, and the timeframe for the refund to be reflected in your account may vary depending on your payment provider. It is generally safe to expect 1-2 weeks for the refund to be processed, however, there are exceptions where it could take longer.
Q27: What if I receive a damaged or defective product ?
A: If you receive a damaged or defective product, please contact our customer support team immediately. Provide your order details and relevant information or evidence of the damage or defect. We will guide you through the resolution process, which may include a replacement, exchange, or refund.
Q28: Can I return opened items if I'm unhappy with the product ?
A: We understand your satisfaction is important. We want to take steps to ensure you are pleased with your order even if it is opened. Please contact our customer support team to discuss your concerns and determine the appropriate resolution for opened items. Note that these returns must also be initiated within 7 days of delivery.
Q29: What if my return shipment is lost or damaged ?
A: We recommend using a trackable shipping method for the return. We are not responsible for any lost or damaged return shipments, so please ensure proper packaging and consider purchasing shipping insurance if necessary
Q30: How can I contact customer support for return and refund inquiries ?
A: You can reach our customer support team through the contact information provided in the “Contact Us” section of our website or via email at info@laniakeaventures.com.
Q31: Do you offer international shipping and what are the shipping rates ?
A: Yes, we offer international shipping. Shipping rates and options may vary depending on the destination. You can find detailed shipping information on our website during the checkout process.
Q32: Where else are your products available ?
A: All our products are available on our website, where you can expect the widest range and the best prices. We will selectively expand with leading retailers and e-tailers in the region. Follow our instagram handle @thegreatindianayurvedaco to stay up to date on our latest availability plans.