Information We Collect:
1.1 Personal Information: We may collect personal information, such as but not limited to your name, address, email address, telephone number, and payment information when you place an order on our website or create an account. This information is necessary for order processing, delivery, and customer support.
1.2 Usage Information: We collect non-personal information about your interactions with our website, such as your IP address, browser type, operating system, pages viewed, and referring website. This information helps us improve our website, analyze trends, and enhance your overall browsing experience.
Use of Information:
2.1 Order Processing: We use your personal information to process and fulfill your orders, including shipping, payment verification, and customer support. This and any related information may also be shared with our payment gateway partner (CCAvenue) to help them process the payment on our behalf.
2.2 Communication: We may use your email address or phone number to communicate with you regarding order updates, delivery information, promotional offers, and customer support inquiries.
2.3 Personalization: We may use your information to personalize your browsing experience, recommend products based on your preferences, and provide targeted advertisements.
2.4 Analytics: We analyze usage information to understand trends, improve our website, and enhance our product offerings.
2.5 Legal Compliance: We may disclose your personal information to comply with applicable laws, regulations, or legal processes.
3.1 Service Providers: We may engage third-party service providers to assist us with various aspects of our business operations, such as but not limited to payment processing, shipping, and analytics. These service providers have access to personal information only to perform their functions on our behalf and are obligated to maintain the confidentiality and security of the data.
3.2 Marketing and Advertising: We may share non-personal information with third-party advertising partners to display targeted advertisements on our website or other platforms. However, we do not provide these advertisers with any personally identifiable information.
4.1 We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
4.2 It is important that you keep your account credentials and password confidential. We are not responsible for any unauthorized access to your account resulting from your failure to protect your login information.
5.2 If you wish to request the deletion of your personal information or have any concerns about its accuracy, please contact us using the information provided in Section 8.
Cookies and Tracking Technologies:
7.1 Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered personal information from a child, we will take appropriate steps to delete it as part of a reasonable and ongoing data refresh and data clean-up cycle.
Laniakea Ventures Perfumes and Cosmetics Trading Co LLC
M29 Fahad Building Hor Al Anz
Lawful Basis for Processing:
9.1 We will only process your personal information when we have a lawful basis to do so. This may include your consent, the necessity to fulfill a contract, compliance with a legal obligation, protection of vital interests, performance of a task carried out in the public interest, or our legitimate interests as long as they do not override your fundamental rights and freedoms.
International Data Transfers:
10.1 We may transfer your personal information to countries outside the UAE for processing and storage. In such cases, we will take appropriate measures to ensure that your data receives an adequate level of protection, as required by applicable data protection laws.
11.1 You have the right to access, rectify, restrict, or delete your personal information held by us. You may also have the right to data portability and the right to object to the processing of your personal information.
11.2 If you wish to exercise any of these rights or have any queries regarding your personal information, please contact us via email using the information provided in Section 8.
Data Breach Notification:
12.1 In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable data protection laws.
13.1 We will seek your explicit consent before sending you any marketing communications. An example of this is asking you to subscribe for an account or asking you to proactively sign up for our marketing material. You have the right to withdraw your consent at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
15.1 If you believe that we have not adequately addressed your privacy concerns, we request you to reach out to us via email (email@example.com) and give us a reasonable window to address those concerns failing which you also have the right to lodge a complaint with the relevant supervisory authority.